General terms and conditions

General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the relationships between the buyer and the seller in the sale of goods, primarily table sweeteners, between TIGERNUT GROUP s.r.o. (hereinafter referred to as the “Seller”) and its business partners (hereinafter referred to as the “Buyer”).

I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the relationships between the buyer and the seller in the sale of goods between TIGERNUT GROUP s.r.o. and its business partners.

By placing an order, the Buyer confirms that they have read these Terms and Conditions and agree to them. The Buyer is adequately informed of these Terms and Conditions before placing the order and has the opportunity to become familiar with them.

Seller

TIGERNUT GROUP s.r.o.
M.R. ŠTEFÁNIKA 55, 920 01 Hlohovec, Slovak Republic
Company ID: 54438071
Tax ID: 2121660773
VAT ID: SK2121660783
(hereinafter referred to as the “Seller”)

Supervisory Authority

Slovak Trade Inspection (SOI)
SOI Inspectorate for the Trnava Region
Pekárska 23, 917 01 Trnava
Department of Technical Product Inspection and Consumer Protection
tel.: 033/3212527

Buyer

The Buyer is either a consumer or an entrepreneur.

A consumer is a natural person who, when concluding and performing a contract, does not act within the scope of their trade or other business activity or within the independent exercise of their profession. When establishing business relations, the consumer provides the Seller only with contact details necessary for the trouble-free processing of the order, or details which they wish to have stated on the purchase documents.

Legal relations between the Seller and the consumer not expressly governed by these GTC shall be governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, Act No. 634/1992 Coll. on Consumer Protection, as well as related regulations, all as amended.

An entrepreneur means:

a person registered in the Commercial Register (primarily commercial companies)
a person conducting business on the basis of a trade license (a sole trader registered in the Trade Register)
a person conducting business on the basis of an authorization other than a trade license under specific regulations (for example, liberal professions such as attorneys, etc.)
a person engaged in agricultural production and registered in the records under a specific regulation.

Legal relations between the Seller and the Buyer who is an entrepreneur, not expressly governed by these GTC or by a contract between the Seller and the Buyer, shall be governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, as well as related regulations.

The Buyer acknowledges that by purchasing products offered by the Seller, they do not acquire any rights to use the Seller’s registered trademarks, trade names, company logos, or patents, or those of other companies, unless otherwise agreed by a separate contract in a specific case.

Purchase Agreement

If the Buyer is a consumer, the proposal for concluding a purchase agreement is the placement of the offered goods by the Seller in the online store or the sending of a price quotation to the consumer. The purchase agreement is concluded by the consumer sending the order and the Seller accepting the order. The Seller shall confirm this acceptance to the Buyer by an informational email; however, this confirmation has no effect on the formation of the contract. The concluded contract (including the agreed price) may only be amended or cancelled by agreement of the parties or on legal grounds.

If the Buyer is an entrepreneur, the proposal for concluding the purchase agreement is the order for goods sent by the entrepreneur Buyer, and the purchase agreement is concluded at the moment the Seller’s binding consent (order confirmation) is delivered to the Buyer in response to this proposal.

The Seller reserves the right to cancel the order or part thereof if the goods are no longer manufactured or supplied, or if the price, properties of the goods, or delivery conditions have changed significantly. If such a situation occurs, the Seller will immediately contact the Buyer in order to agree on the next steps.

Relations and any disputes arising under the contract shall be resolved exclusively under the applicable laws of the Slovak Republic.

The contract is concluded in the Slovak language. If a translation of the contract text is prepared for the Buyer’s needs, in the event of a dispute over the interpretation of terms, the Slovak language version of the contract shall prevail.

The concluded contract is archived by the Seller for the purpose of its successful performance and is not accessible to uninvolved third parties. Information on the individual technical steps leading to the conclusion of the contract is evident from these Terms and Conditions, where the process is described clearly. Before submitting the order, the Buyer has the opportunity to check it and, if necessary, correct it. These Terms and Conditions are displayed on the Seller’s website www.SLOWLANDIA.com, thus allowing the Buyer to archive and reproduce them.

The costs of using remote communication means (telephone, internet, etc.) for placing an order are at the standard rate, depending on the telecommunications service tariff used by the Buyer.

II. Security and Protection of Information

The Seller declares that all personal data is confidential, will be used solely for the performance of the contract with the Buyer, and will not otherwise be disclosed, provided to a third party, etc., except in situations related to distribution or payment transactions concerning the ordered goods (notification of name and delivery address). Personal data provided by the Buyer to the Seller for the purpose of fulfilling the order is collected, processed, and stored in accordance with the applicable laws of the Slovak Republic, in particular Act No. 428/2002 Coll. on Personal Data Protection, as amended. The Buyer gives the Seller consent to collect and process this personal data for the purpose of fulfilling the subject matter of the concluded purchase agreement, until the Buyer expresses written disagreement with such processing. The Buyer has the right to access their personal data and the right to have it corrected, including other statutory rights relating to such data.

III. Business Hours

The Seller accepts electronic orders via email or the online store continuously. Received orders will be processed within three working days of receipt of the order.

Telephone and personal orders, as well as contact with the Seller, are possible on working days from 09:00 to 16:00 or by special arrangement.

IV. Prices

The purchase price of goods is determined according to Act No. 18/1996 Coll. by agreement of the contracting parties as the agreed price according to current price lists, unless agreed otherwise. Information on the valid price is stated in the price quotation sent to the Buyer. The price stated in the online store is the current and valid price.

V. Ordering

The Buyer shall receive the goods at the price valid at the time of ordering. Before placing an order, the consumer Buyer has the opportunity to become acquainted with the total price including VAT and all additional fees (postage, packaging, etc.). This price will be stated in the order confirmation and in the issued pro forma invoice. Before placing an order, the consumer Buyer also has the opportunity to become acquainted with how long the offer or price remains valid. In the case of special made-to-order goods, or goods not in stock, the Seller shall confirm the price and delivery date to the Buyer in advance by telephone/email. If the Buyer is a consumer, they must be informed in advance in the case of such goods that these are made-to-order goods, and that the purchase agreement between both contracting parties is concluded only at the moment the Seller specifies the offer.

Orders may be placed in the following ways:

By email at: info@tigernutgroup.com
Through the online store at: www.tigernutplanet.com (hereinafter referred to as the “e-shop”)
In person at the Seller’s physical store – TIGERNUT PLANET, Štúrova 1, 811 02 Bratislava

The Seller recommends that the Buyer place orders by email or through the e-shop.

VI. Withdrawal from the Contract

Withdrawal from the contract by a Buyer who is a consumer

Pursuant to Section 12 of the Act on Consumer Protection in Doorstep Selling and Mail-Order Selling (Act No. 108/2000 Coll.), the Buyer has the right to withdraw from the contract concluded in this way without stating a reason within 7 working days from the date of receipt of the goods or from the conclusion of the service contract, provided that a letter of withdrawal from the contract is delivered to the Seller within the said period. The Buyer also has this right if they personally collected goods ordered via the internet at the Seller’s pick-up point.

The consumer Buyer is obliged to return the goods complete, with complete documentation, undamaged, clean, in the original packaging, and in the condition and value in which the goods were received. If returned goods are incomplete or damaged, the Seller may reduce the refunded price by a corresponding amount. The money shall be refunded to the consumer Buyer within 15 days from the effective date of the Buyer’s withdrawal from the contract.

The Seller is not obliged, after the expiry of the statutory 7-day period (Act No. 108/2000 Coll.), to accept for complaint dirty goods not meeting hygiene standards.

If the Buyer decides to withdraw within this period, in order to speed up the processing of the withdrawal, we recommend that the goods be delivered to the Seller’s address together with an accompanying letter stating the possible reason for withdrawal from the purchase agreement (not a condition), the purchase document number, and the bank account number, or a statement whether the amount is to be paid in cash or used for a future purchase.

The right to withdraw from the contract does not apply to goods which, due to their nature (e.g. frozen or chilled goods), cannot be returned, or to goods that spoil quickly. Durable food products must be returned before the expiry of the minimum shelf life date.

If all the above conditions for returning goods are met, the Buyer becomes entitled to a credit, which, upon request, will be sent to the account specified by the Buyer no later than 15 days from the effectiveness of the withdrawal from the contract. If no account number is provided, the amount shall automatically be made available within the same period for use toward another purchase or for cash collection upon presentation of the original credit note, which shall be sent to the customer without undue delay after the withdrawal from the purchase agreement has been resolved.

Withdrawal from the contract by a Buyer who is an entrepreneur

If the Buyer is an entrepreneur, an alternative withdrawal from the purchase agreement may be offered depending on the condition of the returned goods, the lapsed warranty, and the current price of the returned goods. The condition of the goods shall be assessed by the Seller. If no conditions acceptable to both parties are agreed upon, the goods will be returned at the Buyer’s expense. The Seller is entitled to charge the Buyer any additional costs incurred.

When issuing a credit note, the Buyer may be required to present an identity card in order to protect the Buyer’s ownership rights. By presenting an identity card, the Buyer consents to the processing of personal data pursuant to Section II. (within the meaning of Section 3 of Act No. 428/2002 Coll. on Personal Data Protection).

The Buyer acknowledges that if gifts are provided together with the goods, the gift agreement between the Seller and the Buyer is concluded under the condition that if the consumer exercises the right to withdraw from the contract under Section 12 of Act No. 108/2000 Coll., the gift agreement becomes ineffective and the Buyer is obliged to return, together with the returned goods, the related gifts provided.

VII. Payment Terms

Accepted payment methods:

payment in advance by bank transfer to the Seller’s account
cash on delivery upon delivery of the goods (cash or payment card, collected from the customer by the carrier)
payment by invoice with maturity date (only if the conditions for granting credit are met), according to separately agreed terms. Please note that in the event of failure to meet the invoice due date, we may charge interest at the agreed or statutory rate.
payment by card via the GoPay payment gateway
cash payment at the Seller’s cash desk upon personal collection of the goods

In the case of non-cash transfer, the purchase price is deemed paid at the moment the relevant amount is credited to the Seller’s account stated on the tax document. Proof of cash payment means a receipt voucher or cash register receipt issued to the customer by the Seller or by an authorized carrier.

Detailed payment terms are stated in the order confirmation and in the issued pro forma invoice.

The goods remain the property of the Seller until full payment is made.

VIII. Delivery Terms

Delivery by courier service – Slovak Republic:

The goods may be sent to the Buyer by courier service. The carrier usually delivers consignments anywhere in the Slovak Republic within 24 hours of dispatch of the goods. The transport price is governed by the price list valid on the day of the order, unless agreed otherwise. Specific transport conditions are specified in the order confirmation.

Personal collection at the Seller’s premises:

By special arrangement, at an agreed time.

IX. Complaints and Warranty Period

A Buyer who is an entrepreneur is obliged (this procedure is recommended to a Buyer who is a consumer) to check the condition of the consignment together with the carrier immediately upon delivery (number of parcels, integrity of the tape, damage to the carton) according to the attached delivery note. The Buyer is entitled to refuse to accept a consignment that is not in accordance with the purchase agreement, for example because the consignment is incomplete or damaged. If the Buyer accepts such a damaged consignment from the carrier, it is necessary to describe the damage in the carrier’s handover protocol. Incorrect quantity and apparent defects of the goods upon delivery must be complained about by the Buyer in writing immediately, but no later than within 48 hours of receipt of the goods. In the complaint, the Buyer is obliged to describe the defects, or state how they manifest themselves, and if possible, attach a photograph of the damaged goods. Subsequent complaints regarding incompleteness or external damage to the consignment do not deprive the consumer of the right to complain about the item, but they do give the Seller the opportunity to prove that it is not a discrepancy with the purchase agreement.

If the Buyer is a consumer, they have the right, regardless of the type of goods supplied, to withdraw from the contract within 7 days from the date of delivery of the goods. However, the Buyer does not have the right to withdraw from the contract if the supplied goods have been modified according to the Buyer’s wishes or for their person, or are subject to rapid spoilage, wear, or obsolescence.

The Buyer may not withdraw from the purchase agreement:

for the provision of services, if performance began with the Buyer’s consent before the expiry of the 7-day period from receipt of performance
for the provision of services that were consumed or used by the consumer Buyer
for the supply of goods or services whose price depends on fluctuations in the financial market independent of the Seller’s will
consisting of a game or lottery

The right to return goods according to Article IX, point 1 and point 2, must be exercised by the Buyer in writing with the Seller no later than on the last day of the prescribed period. The Buyer is obliged to return the goods unused, undamaged, and in the original, unopened packaging.

A warranty period stipulated by law is provided to the Buyer for the supplied goods. If the Buyer is a consumer within the meaning of Section 52(4) of the Civil Code, i.e. if this is a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity or other entrepreneurial activity, a warranty period of 24 months applies.

In the case of food, the expiry date or minimum shelf life date must be indicated, and the period for making a complaint is determined by this date. If the sold goods, their packaging, or the instructions attached thereto indicate a period of use or a minimum shelf life date, the warranty period shall not expire before the end of that period. Food goods must, provided that the proper storage conditions are observed, retain their quality and health safety until the expiry date or minimum shelf life date indicated on the packaging.

The Seller is obliged to issue the Buyer with proof of purchase of the goods, and if the nature of the goods allows, the proof of purchase may be used instead of a warranty certificate.

The warranty period begins on the day the Buyer receives the goods, or upon confirmation of the delivery note. The warranty period does not run during the time when the Buyer cannot use the goods due to defects for which the Seller is responsible (complaint procedure, repairs, etc.). The warranty does not cover wear and tear of the item or packaging caused by its usual use.

X. Final Provisions

All matters not governed by these Terms and Conditions shall be subject to the relevant provisions of the legal regulations valid and effective in the territory of the Slovak Republic.

These General Terms and Conditions are valid from 08/11/2023. The Seller reserves the right to amend these General Terms and Conditions without prior notice.

Approved on behalf of TIGERNUT GROUP s.r.o. by Mgr. Marek Liso, Managing Director.